FAQs

Yes. If your flight is cancelled due to weather, any prepaid baggage fees are refundable. If you reschedule your cancelled flight, you will still need to pay any baggage fees. 

Due to aircraft size and safety requirements, weight and size limits apply. The single-piece maximum weight is 150 pounds. Items weighing more than this will need approval from management. Single items up to 10 feet long can be accepted if their width allows for loading; however, these oversized items may require an empty or near-empty aircraft, which could result in longer shipping times. 

Oversized items (bicycles, ski and snowboard bags, large equipment, etc.) can be accommodated, but occasionally may need to be shipped separately. 

Short-term baggage storage is available at select locations. Our Juneau and Sitka locations offer dry, frozen, and cooler storage. Our Ketchikan station offers limited freezer storage. 

We offer cargo and freight services between many of our destinations. Contact our cargo department for rates, cut-off times, and packing requirements. 

All baggage must be weighed. Each passenger is allowed 50 pounds of baggage on a scheduled flight. Items over 50 pounds are subject to excess baggage charges. 

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Hazardous materials, certain lithium batteries, firearms (without proper declaration), fireworks, and other restricted items may not be allowed. Please contact us if you are unsure about an item.

Changes and cancellations are permitted based on the fare type purchased. Please contact our reservations team as soon as possible if you need to make a change. You are also able to make changes via the link in your booking confirmation. 

We recommend booking as early as possible, especially during peak travel seasons (May-September). Flights and aircraft space are limited, and popular routes can sell out quickly. 

Cancellation and no-show policies vary by fare type. No-shows are non-refundable. We encourage reviewing fare rules at booking or contacting reservations with questions.

Airfare includes required federal taxes and fees. If you believe you were incorrectly charged, please contact our reservations team with your tax-exempt documentation.

We accept major credit and debit cards. Other payment options may be available for charter or corporate accounts. 

Occasionally, yes. This is subject to the specific aircraft, pilot discretion, weight and balance, and safety considerations. 

No. TSA screening is not required for our flights. 

Ground transportation is not provided. Local taxis and shuttle services are available at most destinations.

All passengers get a window seat, so no need to request one. Occasionally, we do utilize a bench seat in our float planes, which requires one person to sit in the middle seat. You will still have great views from all sides. 

Passengers not checked-in 30 minutes before the scheduled departure may be denied boarding without compensation. Aircraft cannot be held for late passengers. 

Please arrive at least 45 minutes before departure. Earlier arrival is recommended if traveling with excess baggage. 

Check-in takes place at our ticket counter or terminal office at your departure location. 

Some routes operate on wheeled aircraft, some on seaplanes (also called float planes), and some in both. Aircraft type depends on route, weather, and operational needs. Passengers traveling to Angoon, Tenakee, Pelican, and Elfin Cove will always fly by float plane.

Due to aircraft size, our planes are not wheelchair accessible, but we will assist with boarding and coordination as needed. 

Yes, pets are welcome on many flights with advanced notice. Space is limited, and fees apply. All pets are required to travel in an airline-approved kennel.

We do our best to accommodate special needs. Please contact us in advance so we can plan appropriately. 

Children two years and older must have their own seat.

Service animals are transported in accordance with applicable regulations. Please notify us at booking.

Our pilots are highly trained professionals. Most have extensive experience flying in Southeast Alaska’s unique environments.

Yes. Safety is our top priority. We meet or exceed all FAA safety and maintenance requirements. 

We offer scenic flightseeing tours, wildlife viewing, glacier flights, and custom adventure experiences. 

We operate a fleet of well-maintained, FAA-certified aircraft designed for Alaska conditions, including both wheeled planes and seaplanes. This includes the Pilatus PC-12, Cessna 208B Grand Caravan, Cessna 208 Caravan, Dehavilland Beaver, and Cessna 206.

Absolutely. Custom tours and flightseeing experiences are available - Just ask! 

Dress in layers, wear comfortable shoes, bring a camera, and sunglasses.